Refund policy

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Return & Refund Policy

Because each item is made to order, we do not accept returns or exchanges for:

• Incorrect size ordered by the customer

• Change of mind

• Color preference

• Buyer's remorse

Please review the size chart carefully before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Email us with:

• Your order number

• A description of the issue

• Clear photos of the product

If the issue is confirmed, we will provide a replacement or full refund at no additional cost. In most cases, you will not need to return the item. 

Cancellations

Orders may be canceled only before production begins. Once production has started, orders cannot be canceled because each product is custom made.

Lost Packages

If your package is lost in transit, contact us as soon as possible. We'll work with our fulfillment partner to investigate and arrange a replacement or refund if appropriate. 

Contact

For any questions regarding your order, please contact us through our store's contact page or email us at [your email address].